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Frequently Asked Questions


Our professional maintenance team executes a full make-ready, which includes paint and repairs, as needed, a thorough inspection of all appliances and lighting, and a deep clean of the apartment.

Yes, we have a professional, on-site maintenance team 7 days a week, and emergency maintenance services 24/7.

You can call or email Resident Services or submit a request via our online Resident Portal.

We address all maintenance requests within 24-48 hours. Emergencies are prioritized.

No, you can give us permission to enter your apartment when not home.

During business hours, come direct to Resident Services for assistance. After business hours, call Resident Services to be connected to our emergency support line. We do charge a $75 lock-out fee for after-hours support, as our team must travel back to the community to assist.

Yes, reasonable modifications to the apartment are permitted as long as they can be repaired at the time of move-out.


Please visit for a full list of our community amenities:

Our resort pool is available for swimming Memorial Day through Labor Day from 10 am-8 pm.

Yes, we provide complimentary surface parking or garage parking for an additional fee.

Apartments are accessorized with a washer, dryer, dishwasher, microwave, range, and refrigerator.

Every apartment comes with a washer and dryer.

There is an initial $350 pet fee in addition to pet ret $35/month per pet.

Call Resident Services to speak with a leasing professional.

Our Resident Services team logs all packages. You will receive a notification that your package is ready for pick-up.

Our state-of-the-art fitness center features treadmills, ellipticals, bikes, and free weights.

Our amenities are complimentary for resident use. Quiet hours begin at 10 pm.


We do not require an appointment, but it is recommended so we can personalize your tour experience.

Our professional team is on site and available 7 days a week.

You can apply for an apartment online via our Resident Portal or fill out a paper or PDF application and email it or drop it off in person with Resident Services.

Your move in-fee and/or a security deposit, if required.

Our team is here to help you find your dream apartment and guide you through the process.

You can pay online by credit card or ACH, or by check in person.

You will have the option to set up automatic payments or make a one-time payment in our online Resident Portal.

Your water/sewer will be set up through us and billed to your ledger each month. You will be responsible for setting up your gas/electric through PECO, along with your cable service with the provider of your choice.

Your Wi-Fi service is provided via DISH. You are welcome to use DISH, Comcast or Verizon for cable or additional services.

Yes, we have a resident referral program. Please ask Resident Services for more details.

Guests are allowed. Only two guests are allowed at the pool per resident at a time.

No, we do not allow subleasing.

Lease breakages are outlined in your signed lease agreement. Contact the AVE team directly to discuss your options.


Wissahickon School District

Our residents shop in Downtown Ambler, The Village of Skippack, Plymouth Meeting Mall, and at The King of Prussia Mall.


We are located on Union Meeting Road and Jolly Road across the street from Siemens.

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Our team is always ready to answer your questions.